Questions about insurance coverage often come up when families are making decisions about their child’s care. Here are some tips for dealing with insurance-related questions:
- Speak with the insurer or managed care provider’s customer service department.
- Ask the cancer care team social worker for help.
- Talk with a hospital financial counselor.
- Talk with the consumer advocacy office of the government agency that oversees your insurance plan. (See the section called “Who regulates insurance plans?”)
- Learn about the insurance laws that protect the public. The US Department of Health & Human Services has a section called “The Health Care Law & You.” You can find it online at http://finder.healthcare.gov.
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