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| The Patient's Bill of Rights | |
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What is the Patient's Bill of Rights? Here you will find a summary of the Consumer Bill of Rights and Responsibilities that was adopted by the U.S. Advisory Commission on Consumer Protection and Quality in the Health Care Industry in 1998. It is also known as the Patient's Bill of Rights. The Patient's Bill of Rights was created with the intent to reach 3 major goals:
This Bill of Rights also applies to the insurance plans offered to federal employees. Many other health insurance plans and facilities have also adopted these values. Even Medicare and Medicaid stand by many of them. The 8 key areas of the Patient's Bill of Rights Information disclosure You have the right to accurate and easily-understood information about your health plan, health care professionals, and health care facilities. If you speak another language, have a physical or mental disability, or just don't understand something, help should be given so you can make informed health care decisions. Choice of providers and plans You have the right to choose health care providers who can give you high-quality health care when you need it. Access to emergency services If you have severe pain, an injury, or sudden illness that makes you believe that your health is in serious danger, you have the right to be screened and stabilized using emergency services. You should be able to use these services whenever and wherever you need them, without needing to wait for authorization and without any financial penalty. Participation in treatment decisions You have the right to know your treatment options and take part in decisions about your care. Parents, guardians, family members, or others that you select can represent you if you cannot make your own decisions. Respect and non-discrimination You have a right to considerate, respectful care from your doctors, health plan representatives, and other health care providers that does not discriminate against you. Confidentiality of health information You have the right to talk privately with health care providers and to have your health care information protected. You also have the right to read and copy your own medical record. You have the right to ask that your doctor change your record if it is not correct, relevant, or complete. Complaints and appeals You have the right to a fair, fast, and objective review of any complaint you have against your health plan, doctors, hospitals or other health care personnel. This includes complaints about waiting times, operating hours, the actions of health care personnel, and the adequacy of health care facilities. Other bills of rights This bill of rights focuses on hospitals and insurance plans, but there are many others with different focuses. There are special kinds, like the mental health bill of rights, hospice patient's bill of rights, and bills of rights for patients in certain states. Insurance plans sometimes have lists of rights for subscribers. Many of these lists of rights tell you where to go or whom to talk with if you have a problem with your care. The American Hospital Association has a list of rights along with patient responsibilities that can help a person be a more active partner in his or her health care. (See "Additional resources" below.) Health insurance problems If you have concerns about your insurance, it is sometimes helpful to start with customer service or your case manager at your health insurance company. For more information about dealing with insurance claims, see our document Medical Insurance and Financial Assistance for the Cancer Patient. More information from your American Cancer Society The following related information may also be helpful to you. These materials may be ordered from our toll-free number, 1-800-ACS-2345 (1-800-227-2345).
National organizations and Web sites* Along with the American Cancer Society, other sources of patient information and support include American Hospital Association
Centers for Medicare & Medicaid Services (CMS) - HHS Medline Plus *Inclusion on this list does not imply endorsement by the American Cancer Society. No matter who you are, we can help. Contact us anytime, day or night, for information and support. Call us at 1-800-ACS-2345 or visit www.cancer.org. References President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Patients’ Rights and Responsibilities. Available at: http://www.hcqualitycommission.gov/final/append_a.html. Accessed October 24, 2008. U.S. Office of Personnel Management. Patients' Bill of Rights and the Federal Employees Health Benefits Program. Available at: http://www.opm.gov/insure/health/billrights.asp#what. Accessed October 24, 2008. Last Medical Review: 11/11/2008 |