Children Diagnosed With Cancer: Financial and Insurance Issues

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Getting answers to insurance-related questions

Questions about health insurance coverage often come up during treatment. Here are some tips for dealing with insurance-related questions:

  • Speak with the insurer or managed care provider’s customer service department.
  • Ask the cancer care team social worker for help.
  • Hospitals, clinics, and doctors’ offices often have someone who can help you fill out claims for insurance coverage or reimbursement. A case manager or a financial assistance counselor may be able to help guide you through what can be a complicated process.
  • Talk with the consumer advocacy office of the government agency that oversees your insurance plan. (See the section called “Who regulates insurance plans?”)
  • Learn about the insurance laws that protect the public. Call your American Cancer Society National Cancer Information Center at 1-800-227-2345 and ask for the Health Insurance Assistance Service. You might also visit for more information.

Last Medical Review: 11/13/2014
Last Revised: 01/08/2015