Where can families get answers to questions about health insurance?

Questions about insurance coverage often come up during treatment. Here are some tips for dealing with insurance-related questions:

• Speak with the insurer or managed care provider’s customer service department.
• Ask the cancer care team social worker for help.
• Talk with a hospital financial counselor.
• Talk with the consumer advocacy office of the government agency that oversees your insurance plan. (See the section called “Who regulates insurance plans?”)
• Learn about the insurance laws that protect the public. Call your American Cancer Society Health Insurance Assistance Service. You might also visit www.healthcare.gov/using-insurance/understanding/rights/index.html for more information.