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Donation Frequently Asked Questions

What is the Society’s refund policy?

Please contact us within 30 days from the date of you donation if you identify an error in the amount of payment or to report unauthorized usage of your credit or debit card. We are available to take you call 24 hours a day, 365 days a year, at 1-800-227-2345.

What is the Society’s federal tax ID number?

Federal Tax ID number (also known as an EIN, Employer Identification Number) 13-1788491
American Cancer Society a 501 (c)(3) tax exempt organization 

Are donations made to The American Cancer Society tax- deductible?

Yes, monetary donations to the Society are tax-deductible (including donations to events like Relay or Strides); however, certain donations in which the donor receives a good or service in return for a donation are not tax-deductible or may be only partially deductible.  This would apply to Society programs such as Daffodil Days, Golf Pass programs & Discovery Shop purchases.

Can I donate on line?

You may donate at any time via the donate page on Cancer.Org.

Is the family notified of my donation amount?

The amount of money donated through memorial or honor donations is confidential. 

Do you have family addresses on file?

Due to privacy laws we are not able to keep address files.

How long does it take to receive an acknowledgment card?

Please allow 7 to 10 days for receipt of cards by USPS.

What are the dimensions of the memorial and honor cards?

A memorial card measures 7" x 5".  An honor card measures 7 1/2" x  3 3/4".

Can I donate my hair?

The American Cancer Society is not able to accept hair donations; however, there are two organizations that we refer people to that can accept that type donation.  Wigs for Kids: www.wigsforkids.org and Pantene Beautiful Lenghts: www.pantene.com