Web Site Frequently Asked Questions

How do I find my way around cancer.org?

We've organized our site into six major sections; all accessible from the global navigation bar at the top of every page. You can always get back to the home page as well by clicking the American Cancer Society logo in the top center of any page. The "Site Map" link on the footer gives a good "at-a-glance" overview of the site's contents.

You can also use our Search tool, which you can reach by clicking the "Magnifying Glass" icon located upper right corner of every page next to the global navigation. To search, simply type a word or phrase in the box and click the "Search" button.

Is there a way to communicate with a person about my question?

Absolutely. Just click "Live Chat" in the upper left of every page and follow the directions from there. If you need immediate assistance, please call our National Cancer Information Center at 1-800-227-2345. Trained Cancer Information Specialists are available 24 hours a day, seven days a week to answer your questions. 

How can I print all of the information on my screen?

Every article page has a print button in the share icons towards the top right of each page. Clicking that printer icon will take you to a page that is specially formatted for easy printing. Sometimes, you may need to change your printer's page orientation from "Portrait" to "Landscape."

What web browser do I need to use this website?

Our website can be viewed with the following:

  • Internet Explorer 9.0 or higher, IE Edge
  • Firefox 45.0 or higher
  • Safari 7.0 or higher
  • Google Chrome 52.0 or higher
  • Android Browser current version

We recommend installing the latest version of browsers on your computer in order to get the best user experience.