Virtual Challenges FAQS

Where does my donation go? 

100% of all proceeds raised during the challenge go directly to the American Cancer Society

* *Some challenges may be directly dedicated to certain types of cancers/programs in which all proceeds will go to the specified program.  
 

Can people donate to my Challenge fundraiser if they are not on Facebook?  

Unfortunately, for the donations to reflect directly on your challenge fundraiser, the donations need to be made through Facebook. 100% of all proceeds go directly to the American Cancer Society and Facebook does not get any money from donations.  
 

Can people who are not friends on Facebook donate to my fundraiser? 

Yes, as long as they have a Facebook account anyone with your fundraiser link should be able to donate.  
 

I made a mistake while donating. Who should I contact? 

Unfortunately, the American Cancer Society cannot assist with any Facebook donation errors. As an organization, for data security purposes, we do not have access to anyone's individual fundraiser or payments that are made on Facebook. We advise you to check out the links below in order to help with your donation issues.  Users and/or donors will need to report the issue to Facebook directly using this form:    https://www.facebook.com/help/contact/162031714239823  

Donation Error: https://www.facebook.com/help/738034692937865

Recurring Donations : https://www.facebook.com/help/168918657118516/
 

I made a donation on Facebook but it says “recurring payment” on my banking statement, how do I fix this? 

According to Facebook, “One-time donations made on Facebook may appear as 'Recurring' on your bank statement but will only be charged one time. Check that your donation is not set to recurring in your Facebook Payment Settings.” 
 

I checked my settings and it still says “recurring payment” 

American Cancer Society does not have control over how Facebook presents the option to donate.  Facebook default settings have “recurring payment” selected. Please be sure that you choose “One time donation.” To stop recurring payments, please visit: https://www.facebook.com/help/168918657118516/
 

How do I know if this group is legitimate?  

All American Cancer Society virtual challenges will be associated with our National Facebook Page, American Cancer Society. Look for the blue bar on the group page cover that says “Group by American Cancer Society,” which means it’s coming directly from our organization. 
 

Why is American Cancer Society using Facebook for virtual challenges?   

American Cancer Society uses Facebook virtual challenges to create digital communities around activities people can do together for a shared cause and unite people in the fight against cancer. Facebook Challenges also help us increase user engagement and create an easy environment for people to fundraise. 
 

I don’t want to donate through Facebook, what are my other options? 

We understand that not everyone wants to donate through the Facebook platform.   American Cancer Society’s virtual challenges are strictly Facebook activations.  If you would like to donate elsewhere, here are other ways to donate to the fight against cancer: 

Website: cancer.org/donate

Call: 1-800-227-2345 

Donate Cryptocurrency
 

Why do I keep getting automated messages from Facebook Messenger when I need assistance?   

We have automated messaging to help create a seamless activation for the activity.   We have a team that is dedicated to checking your messages, and it may take some time to receive/respond to your questions. We try to assist everyone in a timely manner and appreciate your patience.  

If you do not get a response within 3-4 business days please follow up with our team.*** 
 

How is walking/squatting/biking etc., going to help fight cancer?  

Virtual challenges allow people to build a community of like-minded individuals with a common goal. By encouraging donations on Facebook from your friends and families and completing the activity, we are collectively raising money and awareness in the fight against cancer and building a movement for a world without cancer.