The American Cancer Society’s Take ACTION (Advanced Coaching Training in Oncology Navigation) Program is a professionally developed training experience designed to enhance navigation services to include more tailored patient support and coaching.
Results of a pilot program reveal that:
- Patients use action plans and skills learned in coaching sessions to effectively overcome multiple barriers to care.
- Patients experience significant increases in activation and engagement as a result of the coaching sessions.
- Patients’ overall level of satisfaction with the navigation program increases with their engagement with the Take ACTION process.
Take ACTION Process
Take ACTION Training Provides Navigators with the Skills to:
- Support patients in overcoming barriers that impact access to and completion of treatment using tailored action plans and coaching.
- Use coaching and communication strategies to empower patients with the information, skills, confidence, and support necessary to more actively participate in their health care.
- Demonstrate appropriate follow up and support for patients as they move through and out of treatment.
- Assess activation and engagement and barrier management to measure outcomes.
Take ACTION Program Includes Access to:
- Seven self-guided, online, interactive learning modules
- Sample tools, including action plans and outcome measurement templates
- In-person training opportunities to allow participants an opportunity to practice and receive expert feedback
- Web-based, group learning activities using ECHO to support collaborative case-based learning and share best practices
Fill out a brief form to pre-register.
Email questions to takeaction@cancer.org.
Benefits to the Hospital:
- Improved coordination of care for cancer patients
- Increase patient engagement and overall quality of care
- Increased implementation of practice-level processes and policies to support care coordination and patient activation
- Improved levels of treatment adherence/completion