Getting answers to insurance-related questions

Questions about health insurance coverage often come up during treatment. Here are some tips for dealing with insurance-related questions:

  • Speak with the insurer or managed care provider’s customer service department.
  • Ask the cancer care team social worker for help.
  • Hospitals, clinics, and doctors’ offices often have someone who can help you fill out claims for insurance coverage or reimbursement. A case manager or a financial assistance counselor may be able to help guide you through what can be a complicated process.
  • Talk with the consumer advocacy office of the government agency that oversees your insurance plan. (See the section called “Who regulates insurance plans?”)
  • Learn about the insurance laws that protect the public. Call your American Cancer Society National Cancer Information Center at 1-800-227-2345 and ask for the Health Insurance Assistance Service. You might also visit for more information.

The American Cancer Society medical and editorial content team
Our team is made up of doctors and master’s-prepared nurses with deep knowledge of cancer care as well as journalists, editors, and translators with extensive experience in medical writing.

Last Medical Review: November 13, 2014 Last Revised: January 8, 2015

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