Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
Our highly trained specialists are available 24/7 via phone and on weekdays can assist through video calls and online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
For medical questions, we encourage you to review our information with your doctor.
It’s very important for anyone with cancer to have a health insurance plan that covers the costs of cancer care. And it’s key to keep your health insurance up to date with no coverage gaps.
If you or someone in your family has cancer, it’s important to know these things about health insurance.
Your policy and medical bills will include information on what services are covered and what costs you owe. Here are some definitions of the most common out-of-pocket insurance expenses.
Health care facilities, health care providers, and health insurance companies are required to give people information on costs before services are given.
If you have health coverage, you can get this information from your health insurance providers. If you don’t have health coverage, you can get an estimate from your health care providers before you receive services. To learn more, visit www.cms.gov/nosurprises.
Many health care facilities offer cash pricing (a discount) if paid upfront. And remember, it is best to negotiate before the services when possible.
When you see a provider, get a test, or other service, their office will send a bill to your insurance company.
If your doctor accepts your insurance, their office will often bill the insurance company for you, and then send you a bill for the amount your insurance didn’t cover. If they don’t take your insurance, you might have to pay your bill yourself and then fill out forms and send them to your insurer to get paid back (reimbursement).
Before you get a bill, you should get an Explanation of Benefits (EOB). It’s important to review this so that if there are any issues, you can look into them before you get a bill. Do not pay a bill until you receive the EOB and make sure it is correct.
The EOB will include the services you got, the amount your insurance will pay, and the amount you will owe (when you get your bill). Here is an example of what an EOB usually looks like.
Keeping track of medical expenses is a good idea for anyone. But it’s even more important if you have cancer. You may see more than one health care provider and get services at more than one facility. You’ll likely be prescribed medicines that you haven’t taken before. And after treatment, you will probably have some kind of follow-up or long-term care plan.
Keeping a careful record of medical bills, insurance claims, and payments helps people with cancer and their caregivers manage their money. It’s also helpful if questions come up about errors in billing or whether correct payments were made.
Phone number: 424-258-4628
Provides free education and resources related to health insurance, medical bills, employment, and disability.
Cancer Support Community
Toll-free number: 1-888-793-9355
Has a section about managing the cost of cancer treatment.
Toll-free number: 1-855-220-7777
Includes a section about health and disability insurance.
State Health Care Marketplaces – US Department of Health and Human Services
Toll-free number: 1-800-318-2596 (also in Spanish)
Provides information on the new insurance law, takes you through the steps of finding insurance, and much more. If you don’t have Internet access, the phone number will connect you with your state’s marketplace.
Medicaid – US Department of Health and Human Services
Toll-free number: 1-877-696-6775
Your state social service or human service agency can give you the best answers to questions about your benefits, eligibility, and fraud.
Medicare – US Department of Health and Human Services
Toll-free number: 1-800-633-4227
Answers questions, provides literature, and gives referrals to state Medicare offices and local HMO’s with Medicare contracts.
Department of Veterans Affairs
Toll-free number: 1-800-827-1000
For information on veteran’s medical benefits and whether you qualify for them
Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
Toll-free number: 1-800-733-8387
For information on coverage of eligible families and survivors of veterans and military service members. The program is administered by the Chief Business Office Purchased Care (CBOPC) in Denver, Colorado.
US Department of Labor, Employee Benefits, Security Administration (EBSA)
Toll- free number: 1-866-444-3272
Information on employee benefit laws, including COBRA, FMLA, and HIPAA requirements of employer-based health coverage and self-insured health plans. Also has information on recent changes in health care laws.
Information for military reservists who must leave their private employers for active duty can be found at: https://webapps.dol.gov/elaws/vets/userra/mainmenu.asp
Offers contact information for your state insurance commission (also called state insurance department). You can contact your state insurance commission for insurance information.
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as journalists, editors, and translators with extensive experience in medical writing.
Last Revised: September 30, 2023
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