Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
Our highly trained specialists are available 24/7 via phone and on weekdays can assist through video calls and online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
For medical questions, we encourage you to review our information with your doctor.
It is very important for adults and children with cancer to have a health insurance plan that covers needed cancer treatments. It’s key to keep your health insurance coverage with no coverage gaps.
It's also important to keep a careful record of medical bills, insurance claims, and payments helps families manage their money better and lower their stress levels. It’s also really helpful when there are questions, such as disputes or errors in billing or recording payments.
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as journalists, editors, and translators with extensive experience in medical writing.
Along with the American Cancer Society, other sources of information and support are listed below.
State Health Care Marketplaces – US Department of Health and Human Services
Toll-free number: 1-800-318-2596 (also in Spanish)
Provides information on the new insurance law, takes you through the steps of finding insurance, and much more. If you don’t have Internet access, the phone number will connect you with your state’s marketplace.
Medicaid – US Department of Health and Human Services
Toll-free number: 1-877-696-6775
Your state social service or human service agency can give you the best answers to questions about your benefits, eligibility, and fraud.
Medicare – US Department of Health and Human Services
Toll-free number: 1-800-633-4227
Answers questions, provides literature, and gives referrals to state Medicare offices and local HMO’s with Medicare contracts.
Department of Veterans Affairs
Toll-free number: 1-800-827-1000
For information on veteran’s medical benefits and whether you qualify for them
Toll-free number: 1-877-222-8387
Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)
Toll-free number: 1-800-733-8387
Website: CHAMPVA Benefits | Veterans Affairs
For information on coverage of eligible families and survivors of veterans and military service members. The program is administered by the Chief Business Office Purchased Care (CBOPC) in Denver, Colorado.
US Department of Labor, Employee Benefits, Security Administration (EBSA)
Toll-free number: 1-866-444-3272
Information on employee benefit laws, including COBRA, FMLA, and HIPAA requirements of employer-based health coverage and self-insured health plans. Also has information on recent changes in health care laws. Information for military reservists who must leave their private employers for active duty can be found at: https://webapps.dol.gov/elaws/vets/userra/mainmenu.asp
National Association of Insurance Commissioners
Toll-free Number: 1-866-470-6242
Offers contact information for your state insurance commission (also called state insurance department). You can contact your state insurance commission for insurance information and rules specific to your state and find out what you can do about problems with your insurance plan.
Last Revised: March 13, 2019