American Cancer Society Harrah's Hope Lodge—
Memphis, TN

AddressView Map
718 Union Avenue , Memphis, TN 38103 Phone: 901-524-5500Fax: 901-524-5510

Staying With Us

Eligibility Requirements

Click here for a copy of our Referral Form that must be submitted by your physician.

Hope Lodge serves the cancer patient population. One cancer patient, 18 years old and older, and one adult caregiver per room are eligible to stay at Hope Lodge under the following conditions:

Patients

  • Must sign a general release and waiver of liability form
  • Must permanently reside 40 miles of more away from or have at least a one-hour commute to their treatment facility
  • Must be in active cancer treatment
  • Must have a permanent home address
  • Must be able to maintain the cleanliness of their room, kitchen/common areas or have a caregiver who is able to perform these duties
  • Must provide written confirmation from a physician that they are free of infectious or communicable diseases
  • Must be able to evacuate the building in case of emergency
  • Must be able to care for themselves and prepare their meals or have caregiver able to perform these tasks
  • IT IS STRONGLY RECOMMENDED THAT ALL PATIENTS HAVE A CAREGIVER. Any patient staying without a caregiver must have a signed physician consent letter stating that the patient is mobile, able to stay alone and care for him/herself
  • Bone Marrow Transplant and brain cancer patients and guests are required to have a caregiver with them at all times
  • Staff will assess on an ongoing basis guests’ ability to care for themselves. Staff will speak to the guests and their social workers and/or physician for their input. If a guest is staying alone and becomes unable to care for him/herself or becomes a burden to other guests or caregivers, he/she will be required to secure a caregiver or leave the lodge.

Individuals who meet these eligibility requirements will be welcomed regardless of race, creed, color, ethnic heritage, economic status or sexual orientation.

Caregivers

Caregivers play a vital role in the healing process and as Hope Lodge guests are required to adhere to the following policies:
• Must be free of communicable and infectious diseases, including, but not limited to, chicken pox, shingles, measles, mumps, and rubella. Those individuals with a cold or flu are asked to avoid visiting or staying at Hope Lodge.
• Must be at least 18 years of age
• Must be mobile
• Must agree to adhere to all Hope Lodge policies
• Must be able to care for patient including preparing and cleaning up after meals, ensuring patient gets to and from treatments, and cleaning room
• Must be able to assist in evacuating patient safely from building in case of emergency, able to secure medical assistance for patient in case of an emergency and all other aspects of caring for the patient while at the lodge
• Must sign a general release and waiver of liability form
 

 

Admission Process Details

• Upon arrival, all guests must complete an intake form providing various information such as name, address, diagnosis, diagnosis date, insurance type, etc.
• All guests and caregivers must sign a registration agreement of Hope Lodge rules and liability release.
• All referrals are processed on a first come, first serve basis and serve all cancer treatment centers within the given geographic service area, providing equal access of service to their patient base.
• A referral does not guarantee reservation at Hope Lodge, as at times, there is a waiting list.
• Priority is given to patients needing lodging for three or more nights to receive a minimum of three treatments.
• Returning Hope Lodge guests must adhere to the same policies and referral procedures as all other guests including signing a current liability release form.
• Patients and caregivers may be admitted no sooner than one day prior to treatment and must vacate the lodge no later than 24 hours following completion of treatment
• For continued occupancy of a guest room, patient must receive out patient treatment a minimum of three days per seven day period
• Guest must notify Hope Lodge staff of any change in treatment plan and duration. IT IS THE RESPONSIBILITY OF THE PATIENT TO COMMUNICATE SCHEDULE CHANGES.
• Hope Lodge will require a new referral form any time there is a schedule change.
 

What to Bring and Frequently Asked Questions

Guests should plan to bring the following items:

• Toiletries – soap, shampoo, toothpaste, deodorant, etc.
• Personal groceries – The kitchens are equipped with stoves, microwave ovens, dishwashers, plates, pots/pans, and silverware so you will NOT need to bring your own dishes.
• Personal pillows – The Hope Lodge has pillows on the beds but a lot of our guests still like to have their pillows from home.
 

How many guests can stay in the guest rooms?
The adult patient and one adult caregiver may stay in the room. More than two people per guest room is not permitted.

Can my family stay at the Hope Lodge if I am in the hospital?
If a patient is admitted to the hospital during their stay at the facility, the guest's room will be held for up to three days. If space is available, the caregiver's stay may be extended for up to 10 days. If a new patient needs the room, the caregiver will be asked to make other housing arrangements.

Can my child stay with me?
Children under the age of 18 are not permitted to stay in the facility. Children are welcome to visit during visiting hours.

Services Provided

In addition to the practical services we offer such as the laundry and kitchen facilities, we offer several programs that help manage the physical, emotional and practical challenges that cancer brings. The following are some of the programs regularly held in the American Cancer Society Harrah's Hope Lodge in Memphis. All programs are open at no cost to all cancer patients as well as their families and friends.

Look Good...Feel Better (Female Cancer Patients Only)
The Look Good...Feel Better program is a service that teaches female cancer patients beauty techniques to help restore their appearance and self-image during chemotherapy and radiation treatments. Women learn about makeup techniques, skincare, nail care, and options related to hair loss such as wigs, turbans, and scarves. Each group program participant receives a free kit of cosmetics for use during and after the workshop. This program is coordinated several times a year at the Hope Lodge.

Transportation
Free transportation is provided every day from 8:00 a.m. to 4:00 p.m. to all local cancer treatment facilities.

Community Hosted Dinners
Several community and volunteer organizations provide dinner to Hope Lodge guests regularly. Student organizations, churches, businesses and other volunteers coordinate these special events. This is an excellent time for guests to meet and bond with each other.

Entertainment and Activities
Volunteers coordinate an array of different activities and entertainment for guests to enjoy. Activities include games, movies, singing, music and so much more.

Cancer Resource Center
At the neighboring American Cancer Society Patient Services Room, guests will find a Cancer Resource Center stocked with valuable information about cancer as well as items such as wigs and prosthesis for cancer patients.
 

Residency at a Hope Lodge facility is a courtesy extended at the sole discretion of American Cancer Society. All individuals who meet the Hope Lodge eligibility requirements will be welcomed regardless of race, creed, citizenship, physical disability, gender, color, ethnic heritage, veteran status, economic status, or sexual orientation. For admissions information, please select a Hope Lodge location.