American Cancer Society Patrick F. Taylor Hope Lodge—
New Orleans, LA
Staying With Us
At the Hope Lodge, we understand that undergoing treatment for cancer can be both financially and emotionally overwhelming. For many, treatment at New Orleans medical centers provides the greatest hope, but requires that they are far from home, adding the additional burden of travel and lodging expenses. That is why the American Cancer Society's Patrick F. Taylor Hope Lodge offers lodging at no cost for cancer patients being treated in the New Orleans area.
Click here for a copy of our Request Form
Hope Lodge serves the cancer patient population. One cancer patient, 18 years old and older, and one adult caregiver per room are eligible to stay at Hope Lodge under the following conditions:
- Must sign a general release and waiver of liability form
- Must permanently reside 40 miles of more away from or have at least a one-hour commute to their treatment facility
- Must be in active cancer treatment
- Must have a permanent home address
- Must be able to maintain the cleanliness of their room, kitchen/common areas or have a caregiver who is able to perform these duties
- Must provide written confirmation from a physician that they are free of infectious or communicable diseases
- Must be able to evacuate the building in case of emergency
- Must be able to care for themselves and prepare their meals or have caregiver able to perform these tasks
- IT IS STRONGLY RECOMMENDED THAT ALL PATIENTS HAVE A CAREGIVER. Any patient staying without a caregiver must have a signed physician consent letter stating that the patient is mobile, able to stay alone and care for him/herself
- Bone Marrow Transplant and brain cancer patients and guests are required to have a caregiver with them at all times
- Staff will assess on an ongoing basis guests’ ability to care for themselves. Staff will speak to the guests and their social workers and/or physician for their input. If a guest is staying alone and becomes unable to care for him/herself or becomes a burden to other guests or caregivers, he/she will be required to secure a caregiver or leave the lodge.
Individuals who meet these eligibility requirements will be welcomed regardless of race, creed, color, ethnic heritage, economic status or sexual orientation.
Caregivers play a vital role in the healing process and as Hope Lodge guests, are required to adhere to the following policies:
• Must be free of communicable and infectious diseases (including, but not limited to chicken pox, shingles, measles, mumps, and rubella). Those individuals with a cold or flu are asked to avoid visiting or staying at Hope Lodge.
• Must be at least 18 years of age.
• Must be mobile.
• Must agree to adhere to all Hope Lodge policies.
• Must be able to care for patient including preparing and cleaning up after meals, ensuring patient gets to and from treatment, and cleaning the room.
• Must be able to assist in evacuating the patient safely from the building in case of an emergency, able to secure medical assistance for the patient in case of an emergency, and all other aspects of caring for the patient while at the Hope Lodge.
• Must sign a general release and waiver of liability form
Admission Process Details
Upon arrival, patients and caregivers will check in with a Hope Lodge staff member or volunteer and agree to abide by the rules and regulations set forth by Hope Lodge staff. The regulations are in place to maintain a positive community environment for all guests. Each guest is given a comprehensive tour and orientation to the Hope Lodge. Hope Lodge guests are free to come and go as they please. It is important to note that the Hope Lodge is a tobacco-free facility, and smoking is not permitted in the Hope Lodge or on the surrounding grounds.
• All requests are processed on a first-come, first-served basis and serve all cancer treatment centers within the given geographic service area, providing equal access of service to their patient base.
• Request forms must be legible and properly completed/signed by the referring healthcare worker.
• A request does not guarantee reservation at Hope Lodge, as at times, there is a waiting list.
• Priority will be given to patients needing lodging for three or more nights to receive a minimum of three treatments.
• Returning Hope Lodge guests must adhere to the same policies and referral procedures as all other guests including signing a current liability release form.
• Long-term Hope Lodge guests must adhere to the same policies and referral procedures as all other guests including signing a current liability release form.
• Long-term guests must sign a new liability release form on an annual basis.
• Patients and caregivers may be admitted no sooner than one day prior to treatment initiation and must vacate the Lodge no later than 24 hours following completion of treatment.
• For continuing occupancy of a guest room, the patient must receive out-patient treatment a minimum of 3 days per 7 day period.
• Guests must notify Hope Lodge staff of any change in treatment plan and duration. It is the responsibility of the patient to communicate schedule changes.
• Staff will require referral form any time there is a treatment change.
• Upon arrival, all guests must complete an intake form providing various information such as name, address, diagnosis, diagnosis date, insurance type, etc.
• All guests and caregivers must sign a registration agreement of Hope Lodge rules and liability release.
• No weapons, firearms or illegal drugs are allowed on the Hope Lodge property at any time. Individuals found with these products will be asked to leave immediately.
• Use of any tobacco products and/or alcohol is prohibited everywhere in the Hope Lodge and on American Cancer Society property. This includes cigarettes, cigars, pipes, chewing tobacco, and snuff. Residents are not required to quit but are encouraged to stop smoking. Information on quitting is available from the American Cancer Society office next door. Smokers must leave the property to smoke. Please advise your visitors that anyone smoking on the property will be asked to leave immediately.
• Fire codes prohibit the burning of candles, incense or other flammable materials on the Hope lodge property.
• Water and nutritional drinks for feeding tubes are the only food and drink allowed in the rooms or common areas. This includes fruit, snacks, soft drinks and coffee. This policy enables the Hope Lodge to control pests with a minimum amount of pesticides and keep maintenance costs down.
• All guests must observe quiet hours (10:00 p.m. – 7:00 a.m.).
• Pets (excluding working dogs), plants, and flowers not supplied by the Hope Lodge are prohibited.
• Guests should be appropriately dressed when using the common areas.
• Collect telephone calls are not accepted.
• Guests, companions (and their visitors) who do not follow the Hope lodge guidelines will be asked to make other housing arrangements.
What to Bring and Frequently Asked Questions
Guests provide their own food, clothing and toiletry items during their stay at the Hope Lodge. Linens, cleaning supplies and kitchen equipment are provided for guest use.
• Guests are responsible for purchasing their food and preparing their own meals.
• Grooming products
What time must I check in?
Guests must check in between 3:00pm and 10:00 p.m. Monday through Friday and 8:00 a.m. and 5:00 p.m. on Saturday and Sunday. The front desk is closed following these times.
May I have visitors?
Visitors are welcome and encouraged during your stay at the Hope Lodge. All visitors must sign in at the front desk and wear a visitor’s badge. Visitors are permitted from 9:00 a.m. until 9:00 p.m. daily.
How many guests can stay in the guest rooms?
The adult patient and one adult caregiver may stay in the room. More than two people per guest room is not permitted.
Can my family stay at the Hope Lodge if I am in the hospital?
If a patient is admitted to the hospital during their stay at the facility, the guest's room will be held for up to three days. If space is available, the caregiver's stay may be extended for up to 10 days. If a new patient needs the room, the caregiver will be asked to make other housing arrangements.
Can my child stay with me?
Children under the age of 18 are not permitted to stay in the facility. Children are welcome to visit during visiting hours.
How close is the Hope Lodge located to the hospital?
The Hope Lodge is conveniently located within 10 miles from each cancer treatment facility and hospital in New Orleans.
Is transportation available to the cancer treatment facilities?
Transportation is available daily from 8:00 a.m. to 3:00 p.m. to all cancer treatment facilities. To take advantage of this service, please sign up daily at the front desk.
Is storage for my food available?
Each guest room has a designated lockable cabinet in the kitchen storage area as well as designated refrigerator and freezer storage bins. Food must be stored, cooked and consumed in the first floor kitchen and dining room area.
May I receive mail or packages at the Hope Lodge?
All guests of the Hope Lodge are welcome to receive mail and packages. Our mailing address is:
2609 River Road
New Orleans, LA 70121
Guests may also place outgoing mail at the front desk and it will be provided to the mail carrier.
Are there phones in the guest rooms?
There is a phone in each guest room that allows local calls. Each guest room also has a phone number, which will be provided to the guest at check in. Feel free to provide your guest room phone number to your family and friends. If you need to make long distance calls, please bring a phone card or a cell phone to do so.
Can my family stay at the Hope Lodge if I am in the hospital?
If a guest at the Hope Lodge is hospitalized during their stay, the family may occupy the room up to 10 days. After that, they must leave so another patient can stay in the room. The Hope Lodge is reserved for patients undergoing outpatient cancer treatment only. In rare cases and when space allows, staff may use their discretion to make exceptions to the eligibility criteria.
In addition to the practical services we offer such as the fully stocked laundry and kitchen facilities, we offer several programs that help manage the physical, emotional and practical challenges that cancer brings. The following are some of the programs regularly held in the Hope Lodge in New Orleans. Unless otherwise stated, all programs are open at no cost to all cancer patients as well as their families and friends.
Look Good...Feel Better (Female Cancer Patients Only)
The Look Good...Feel Better program is a service that teaches female cancer patients beauty techniques to help restore their appearance and self-image during chemotherapy and radiation treatments. Women learn about makeup techniques, skincare, nail care, and options related to hair loss such as wigs, turbans, and scarves. Each group program participant receives a free kit of cosmetics for use during and after the workshop. This program is coordinated monthly at the Hope Lodge.
I Can Cope
I Can Cope is a free educational program available online and through partnerships with local facilities for people facing cancer and their families and friends. The program is comprised of self-paced classes that can be taken any time, day or night. Take as few or as many classes as you like. Many topics are offered such as information about cancer, managing treatments and side effects, healthy eating during and after treatment, communicating with family and friends, find resources and more.
I Can Cope program sessions are held at East Jefferson General Hospital in Metairie, Thibodaux Regional Medical Center in Thibodaux, West Jefferson Medical Center in Marrero and are available on-line.
Free transportation is provided every day from 8:00 AM to 3:00 PM to all cancer treatment facilities.
Community Hosted Dinners
Several community organizations provide dinner to Hope Lodge guests regularly. Student organizations, churches, businesses and other volunteers coordinate these special events weekly. This is an excellent time for guests to meet and bond with each other.
Entertainment and Activities
Volunteers coordinate an array of different activities and entertainment for guests to enjoy. Activities include games, movies, singing, music and so much more.
Cancer Resource Center
At the neighboring American Cancer Society Volunteer Center, guests will find a Cancer Resource Center stocked with valuable information about cancer as well as gift items such as wigs and prosthesis for cancer patients.
Residency at a Hope Lodge facility is a courtesy extended at the sole discretion of American Cancer Society. All individuals who meet the Hope Lodge eligibility requirements will be welcomed regardless of race, creed, citizenship, physical disability, gender, color, ethnic heritage, veteran status, economic status, or sexual orientation. For admissions information, please select a Hope Lodge location.