Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
Chat live online
Select the Live Chat button at the bottom of the page
Our highly trained specialists are available 24/7 via phone and on weekdays can assist through online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
Referrals to patient-related programs or resources
Donations, website, or event-related assistance
Tobacco-related topics
Volunteer opportunities
Cancer Information
For medical questions, we encourage you to review our information with your doctor.
It’s important to have honest, open discussions with your health care team. Ask any question, no matter how minor it might seem. For instance, consider these questions:
Before getting a bone biopsy
How much experience do you have doing this type of biopsy?
Are you part of a team that treats bone cancers?
What will happen during the biopsy?
How long will it take to get the results from the biopsy?
If a Ewing tumor (Ewing sarcoma) has been diagnosed
What kind of Ewing tumor is it?
Where exactly is the tumor?
Has the cancer spread beyond the place where it started?
What is the stage of the cancer, and what does that mean?
Do we need any other tests before we can decide on treatment?
Will we need to see any other types of doctors?
How much experience do you have treating this type of cancer?
Who else will be on the treatment team, and what do they do?
Once treatment begins, you’ll need to know what to expect and what to look for. Not all of these questions may apply, but getting answers to the ones that do may be helpful.
How will we know if the treatment is working?
Is there anything we can do to help manage side effects?
What symptoms or side effects should we tell you about right away?
How can we reach you or someone on your team on nights, weekends, or holidays?
Who can we talk to if we have questions about costs, insurance coverage, or social support?
What are the chances of the cancer coming back after treatment? What might our options be if this happens?
What type of follow up and rehab will be needed after treatment?
Do you know of any local or online support groups where we can talk to other families who have been through this?
Along with these sample questions, be sure to write down some of your own. For instance, you might want more information about recovery times so that you can plan your work or school schedules.
Other health care professionals, such as nurses and social workers, also can answer some of your questions. To find more about speaking with your health care team, see The Doctor-Patient Relationship.
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as editors and translators with extensive experience in medical writing.
Last Revised: May 25, 2021
American Cancer Society medical information is copyrighted material. For reprint requests, please see our Content Usage Policy.
American Cancer Society Emails
Sign up to stay up-to-date with news, valuable information, and ways to get involved with the American Cancer Society.