Our 24/7 cancer helpline provides information and answers for people dealing with cancer. We can connect you with trained cancer information specialists who will answer questions about a cancer diagnosis and provide guidance and a compassionate ear.
Our highly trained specialists are available 24/7 via phone and on weekdays can assist through video calls and online chat. We connect patients, caregivers, and family members with essential services and resources at every step of their cancer journey. Ask us how you can get involved and support the fight against cancer. Some of the topics we can assist with include:
For medical questions, we encourage you to review our information with your doctor.
Health insurance scams are common. Many scammers try to take advantage of the confusion around health insurance laws and insurance plans.
Health insurance scams tend to increase during annual open enrollment periods. Some scams also target certain groups of people like older adults, veterans, or immigrants.
The Marketplace sometimes calls people to get more information for their application. But they will never ask you for payment to apply for or keep your coverage.
Here are some important things to remember about the Marketplace:
Marketplace callers will never ask you for your:
If someone asks you for more documents, it’s safest to upload them through your Marketplace account.
A common scam is when someone calls you and tells you your Medicare or Medicaid benefits are going to be cancelled. They might ask you for information like your Social Security number, Medicare or Medicaid ID, or bank account information. Scammers might threaten you with legal action or major fees if you don’t renew right away over the phone. This is a scam.
Legitimate people from Medicare and Medicaid don’t usually call or email people for this information. It’s usually sent in a letter in the mail. And you can renew online, by mail, or in person. There is never a fee to renew Medicare or Medicaid.
Medical discount plans are not health insurance. These plans charge a monthly fee for “discounted” services or products. Discount plans also don’t cover health services such as surgery, chemotherapy, imaging tests, radiation, preventive care. If someone contacts you and pressures you to sign up quickly for a medical discount plan, it could be a scam.
These plans may have different names like affordable plans, supplemental plans, or premium plans. They may also have other hidden fees or extra charges.
The safest ways to sign up for health insurance coverage are:
If you want information about non-Marketplace plans, be cautious with things like:
Federal government employees will never call you to sell you insurance or update your insurance data. If anyone calls you and says they’re from the government and they need personal information – don’t fall for it!
Here are some other things you can do to protect yourself from scams:
Check out the Federal Communications Commission’s scam glossary for a list of common scams and how to spot them.
Our team is made up of doctors and oncology certified nurses with deep knowledge of cancer care as well as journalists, editors, and translators with extensive experience in medical writing.
HealthCare.gov. Fraud protection tips in the health insurance Marketplace®. Accessed at healthcare.gov/protect-from-fraud-and-scams/ on August 9, 2023.
Federal Communications Commission. Health care scams tend to spike during open enrollment. Accessed August 9, 2023. https://www.fcc.gov/health-care-scams-tend-spike-during-open-enrollment
Federal Trade Commission. Frequently asked questions. Accessed August 10, 2023. https://www.reportfraud.ftc.gov/#/faq.
Federal Communications Commission. Scam glossary. Accessed August 10, 2023. https://www.fcc.gov/scam-glossary.
Federal Trade Commission. Spot health insurance scams. Published May 26, 2021. Accessed August 9, 2023. https://www.consumer.ftc.gov/articles/spot-health-insurance-scams#signs.
Kando-Pineda, C. Medicaid: Spotting the scams. Federal trade commission consumer advice. Published May 26, 2023. Accessed August 9, 2023. https://www.consumer.ftc.gov/consumer-alerts/2023/05/medicaid-spotting-scams.
Last Revised: September 30, 2023
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