American Cancer Society Hope Lodge—
Marshfield, WI

AddressView Map
611 W. Doege St. , Marshfield, WI 54449 Phone: 715-486-9100 or 800-227-2345

Staying With Us

At Hope Lodge, our guests are provided with many of the amenities of home. We feature twenty-two large, private suites to comfortably accommodate two people. The rooms are inclusive of one or two beds, a private restroom, television, VCR/DVD player, telephone, and high speed wireless internet access.

Bed linens and towels are provided; guests are responsible for bringing toiletries, and laundering throughout their stay. On-site laundry facilities are available at no charge.

Comfortable community surroundings to interact with other guests include four fully equipped kitchens and dining room, a living room with fireplace, library, scenic grounds, sitting rooms, and a computer area with internet access to keep in touch with family and friends.

Hope Lodge does not provide food, but you may be pleased to find that volunteers often make meals for our guests. You will have private space available within the kitchens, and may either bring your groceries with you, or you can do your shopping once you get to Marshfield.

We trust that you will find Hope Lodge to be a home away from home throughout your journey. 

 

Eligibility Requirements

At Hope Lodge, we foster a safe, clean, quiet environment to aid in the healing of adult cancer patients.

Guests are admitted under the following conditions:

·        The cancer patient must be at least 18 years of age, and be traveling at least 40 miles to receive active cancer treatment provided by trained and licensed medical healthcare professional within local medical facilities.

·        Patients must be able to take care of their own personal living needs, or be accompanied by a qualifying caregiver. Caregivers will be required for transplant and brain cancer patients, or at the discretion of Hope Lodge staff. (Hope Lodge staff do not aide with physical or medical assistance apart from contacting emergency services as needed. It is strongly recommended that each patient be accompanied by a caregiver.)

·        The caregiver must be at least 18 years of age, have necessary social skills for a communal environment; be and able to assist the patient with their daily needs and care, including, but not limited to, securing transportation, loading/unloading of their vehicle, cooking, cleaning, and assisting with the patient’s medical and physical needs (i.e. appointments, emergency services, mobility, etc.)

·        Patients must give advanced notice of any current or anticipated radioactive treatment or Bexxar therapy, and adhere to applicable guidelines and procedures.

·        Guests (both patient and caregiver) must give advanced notice of a request for admittance of a service animal, and adhere to applicable guidelines and procedures.

·        For the safety and protection of all guests and staff, guests (both patient and caregiver) must disclose to the Hope Lodge staff whether they have ever been convicted of a crime of violence, crime of theft, crime of domestic violence, crime against a child, or a crime involving illegal drugs; if they are required to register on the State Sex Offender Registry or the National Sex Offender Registry; if anyone has a civil protection order against them; or if they are currently under probation or parole.

·        Guests (both patient and caregiver) must be free of any communicable or infectious disease, and must not be displaying any of the following symptoms: upper respiratory infection, runny nose / fever or sneezing due to colds, viral rashes / skin rashes, open or draining wounds, active tuberculosis, active influenza, active measles, active rubella, active mumps, active chicken pox, typhoid or wet shingles. If the guest is a VRE/MRSA carrier, they must advise staff and abide by applicable guidelines and procedures.

Lodging Request Process

 Hope Lodge strives to ensure appropriate communication and receipt of necessary information to make the referral process as easy as possible for guests.

To request housing at Hope Lodge, the following steps must be taken:

  1. Guests must contact the patient’s medical provider and request a stay for no more than two persons. 

  2. The physician / physician’s assistant will fill out and fax a ‘Lodging Request Form’ to our office.

  3. Hope Lodge staff will then enter the reservation, and make every attempt to contact guests prior to their stay to review eligibility and confirm stay.

*Please note that a referral does not guarantee a reservation. The lodge must receive the referral prior to admission, have availability, and the guest(s) must meet Hope Lodge Eligibility Requirements. Please contact Hope Lodge Staff at 715-486-9100 with any questions.

 

Admission Process

At Hope Lodge, we know that our guests are provided with an inordinate amount of information, and we strive to ensure that the check in process is as easy as possible in an effort to lessen that burden.

Check in time is between 12 noon and 6:00 pm, with a tour and orientation at 7:00 pm.

·        Guests (both patient and caregiver) must refrain from use or possession of tobacco, alcohol, illegal drugs, firearms  and concealed weapons while on the premises or grounds (including the parking lot) of the Hope Lodge facility.

·        Guests (both patient and caregiver) must present photo identification to Hope Lodge staff, and allow for photocopying of the identification.

·        Guests (both patient and caregiver) must agree to applicable policies and procedures, sign Hope Lodge agreements, and update admissions documents.

Accommodations

At Hope Lodge, our guests are provided with many of the amenities of home to accommodate two people:

·        Twenty-two large, private suites

·        Private restroom

·        One or two beds

·        Television

·        VCR/DVD player

·        Telephone

·        High speed wireless internet access.

·        Bed linens and towels are provided; guests are responsible for bringing toiletries, and laundering throughout their stay.

·        On-site laundry facilities are available at no charge.

 

Comfortable community surroundings to interact with other guests include:

·        Four fully equipped kitchens

·        Dining room

·        Living room with fireplace

·        Sitting Rooms

·        Library

·        Scenic grounds w/ garden and patio and sitting rooms

·        Computer area with internet access to keep in touch with family and friends.

 

Hope Lodge does not provide food, but you may be pleased to find that volunteers often make meals for our guests. You will have private space available within the kitchens, and may either bring your groceries with you, or you can do your shopping once you get to Marshfield.

We trust that you will find Hope Lodge to be a home away from home throughout your journey. 

What to Bring

  • Food and drink  (to be kept in your designated area of the kitchen)
  • Toiletries (toothbrush, shampoo, soap, etc.)
  • Medications (both prescription and over the counter)
  • Any Medical / Physical Needs (stool, seats, CPAP machine, walker, etc.)
  • Transportation to and from treatment (or you could arrange for cab service in Marshfield)
  • Personal items  (such as pictures or mementos to make your room feel like home)

 

 If you would prefer, we would be happy to recommend a grocery store or other places to do your shopping.

House Rules

Abusive language and/or behavior

Abusive language and/or behavior toward anyone will not be tolerated and is grounds for immediate expulsion from the Hope Lodge facility. This includes, but is not limited to the use of profanity, threatening gestures or language, verbal abuse, violence, or disrespectful treatment of others.

Alcohol

Alcoholic beverages are not allowed to be brought into or consumed on Hope Lodge facility premises. Intoxicated persons are not allowed on facility premises. On occasion, alcohol may be served at American Cancer Society-sponsored events.

Candles and Incense

The burning of candles, incense, cigarettes, or any items that need to be lit with a match or lighter is not allowed anywhere in the Hope Lodge facility.

Computer Use

Computers are provided at many Hope Lodge facilities as a convenience for guests. Using the computer to access inappropriate “adult” Web sites is strictly prohibited. Downloading material onto guest computers is also prohibited. Remember, these are shared computers, so guests should take the appropriate steps to protect their privacy and identity.

 The American Cancer Society Hope Lodge facility is not responsible for any site you may encounter that offends you in any way. In addition to that, we do not support any information received, shared, or used that is not sponsored/owned by the American Cancer Society.

 Guests of the Hope Lodge facility may not use wireless-enabled devices or wireless access points on the Hope Lodge network for personal use or to extend services to other users. Any use of wireless access points or wireless-enabled devices poses a security threat and likely disruption of service for all guests, and therefore is prohibited. Use of the Hope Lodge network must comply with American Cancer Society policies and regulations, in particular the Society’s IT Acceptable Use Policy.

 It is prohibited for anyone at any facility to plug in any type of switch or router in order to expand our network via wireless or wired means. For locations where there is no wireless, one computer is allowed to be directly connected to the network per network cable. In this instance, a guest cannot install their own wireless in order for multiple devices to work.  For locations where there is wireless available through the American Cancer Society, guests and staff members may use that service directly, but cannot expand it further through additional devices. Guests are allowed to use their own wireless-provided services such as Clear, Verizon Hotspot, etc.

Destruction of Property

 

Purposeful misuse of property (beyond normal wear and tear) will not be tolerated. Guests found doing this will be held responsible for any damage and may be evicted.

Diaper Disposal

All soiled diapers should be double-bagged and immediately disposed of in the outside trash receptacles.

Dress Code

Guests should be appropriately dressed (street attire) when in common areas of the facility. Shoes and shirts must be worn at all times. Bathrobes and pajamas may not be worn in common areas, except when guests make quick trips to the kitchen during bedtime hours.  

Electrical/Heating Appliances and Devices

Guests should use irons provided by the facility and not bring their own. Hope Lodge facility irons must have automatic shut-off mechanisms and be used only in laundry rooms. Space heaters are strictly forbidden in the facility. Cooking appliances are strictly forbidden outside the kitchen. Electric blankets, curling irons, and other electrical personal grooming appliances should be used with caution. Guests are responsible for ensuring these items are turned off after use. Guests who misuse these items may be held liable if damage is caused to Hope Lodge property. 

Excessive Noise

Speaking in a raised voice or turning the volume up to a disturbing level on electronic equipment (radios, televisions, etc.) is prohibited. Continuous abuse of this policy will result in expulsion from the facility. 

Hospitalized Guest

If during a stay at the Hope Lodge facility a patient is admitted to the hospital, the caregiver may remain in the room for three days, and up to a maximum of 10 days if space allows. If a new patient needs the room, the caregiver will be asked to make other housing arrangements. 

Keys

Each guest is given a key to their room. It is up to the Hope Lodge staff, based on its security system and hours of operation, to distribute keys to external doors.

Keys are the responsibility of the guest and must be returned upon departure. A fee will be assessed against a guest for any key that is not returned. 

Live Flowers and Plants

It is up to the Hope Lodge director’s discretion to decide if it is safe to allow live plants, trees (including Christmas trees), and flowers in common areas of the facility. If a guest receives these as a delivery, it should be left up to the director to determine if it is safe to keep them in the guest’s room. If live plants or flowers are kept in common areas, they must be maintained by a professional plant/landscaping company. 

Medical Equipment

Guests must work with their health care provider to arrange for the delivery and removal of their own medical equipment. This includes items such as walkers and shower chairs. Guests needing long-term medical attention by a home-health aide while in the Hope Lodge facility are not eligible to remain. At no time should the facility provide medical equipment for guests. It is at the director’s discretion whether to provide wheelchairs to guests for temporary use; however, this equipment must be under a maintenance contract and inspected (at least annually) and regularly sanitized. 

Medical Marijuana

The same “Medications” policies and procedures outlined in the section below apply to medical marijuana. Smoking any product, including medical marijuana, is prohibited on Hope Lodge premises and grounds.  

Medications

Because the American Cancer Society Hope Lodge is not a medical facility, guests are responsible for their own medications and for administering the medication. 

Delivery

Hope Lodge guests must accept and sign for their own medication and medical equipment deliveries. Under no circumstances should Hope Lodge staff or volunteers accept and/or sign for guest medication deliveries.  

Distribution

At no time should Hope Lodge staff or volunteers distribute medication of any kind (including nonprescription/over-the-counter medications) to anyone while on Hope Lodge grounds.  

Refrigeration

Narcotic medications should NOT be stored in common-area refrigerators.  

Sharps

Guests requiring use of sharps disposal are required to have the proper unit for disposal provided to them by their doctor’s office or home health care provider. In the event of a delay in acquiring the sharps disposal unit, or an emergency, the Hope Lodge staff will provide one to use on a temporary basis. For information on proper disposal, consult the “Medical Waste Disposal” section on the next page.  

Storage

It is the responsibility of guests to keep their medications safe and secure while on Hope Lodge grounds. Guests must either keep medications with them or locked in their rooms.   

Theft

In the event that medication is stolen (or thought to be stolen), the owner of the medication should immediately notify Hope Lodge staff, who should then call local authorities to file a police report.  

Medical Waste Disposal (Including Sharps)

Medical waste disposal regulations are set by each state. For information about proper disposal, follow the posted signs or ask a Hope Lodge staff person. 

Never dispose of unwanted medications down the toilet or down the drain. 

Packages

Guests must sign an agreement during check-in that grants permission to Hope Lodge staff to accept and sign for packages in their absence. Guests who do not wish to sign this agreement must make arrangements for their packages to be delivered to the Hope Lodge facility at a time when they or their caregivers are present. Hope Lodge guests must accept and sign for their own medication and medical equipment deliveries. 

Personal Property

The American Cancer Society shall not be held responsible for the theft or damage of personal property. Guests are advised not to leave personal items unattended in the Hope Lodge facility. Guests should keep their rooms locked at all times. Tampering with someone else's personal property will result in immediate expulsion from the facility. Guests are responsible for the safekeeping of all personal property. 

Pets/Service Animals

At no time should pets/animals be allowed inside the Hope Lodge facility. The only exceptions to this are approved service animals and properly maintained aquariums that are part of the Hope Lodge facility common areas. 

Privacy

The American Cancer Society cares about guests’ privacy and protects how we use their information. Visit cancer.org and click on the “privacy” link at the bottom of the page to view the Society’s full privacy policy. 

Rehabilitation Services

Rehabilitation services such as physical and occupational therapy may not be conducted at Hope Lodge facilities. 

Room Modifications

Guests are not allowed to make major and/or permanent modifications to the physical space in their rooms. This includes bringing in large items (such as flat-screen televisions, mattresses, etc.). Guests must get prior approval from Hope Lodge staff before making any minor temporary room modifications, such as rearranging small furniture items or bringing in DVD players. If minor modifications are approved, the guest is responsible for returning the room to its original condition before checking out. 

Temporary Leave

If a guest plans to leave the Hope Lodge facility for more than two nights during their current stay while an eligible Hope Lodge guest, they must inform the Hope Lodge staff before they leave about when they will return. Guests must also check their keys in at the front desk before they leave. 

Tobacco Products

Smoking or the use of any tobacco products on Hope Lodge property is strictly prohibited. Tobacco products must be concealed from public view if kept by guests in the facility. It is up to guests who smoke off premises to take measures to ensure that their clothes do not have a strong, smoky odor that affects the air quality at the Hope Lodge facility. 

Warnings and Evictions

The following lists specify acts that would constitute grounds for either a written warning and/or expulsion. The lists are not intended to be all-inclusive. Based on their sole discretion, Hope Lodge directors have the right to evict a guest from the facility at any time.  

The following acts are grounds for a written warning, followed by expulsion:

 •        Disrespectful, nonthreatening language or behavior in any area

        Failure of guests to properly clean up after themselves. (A staff person should intervene and train the guest on proper cleaning procedures before taking action against the guest.)

        Allowing unauthorized visitors into the facility

        Solicitation of money from other guests. (A staff person should consult with the guest and refer them to the proper resources, such as a social worker, food bank, etc., before taking action against the guest.)

        Any other activity that the Hope Lodge director determines, at their sole discretion, to be disruptive with the potential of causing harm or endangering the safety of guests, staff, volunteers, or other visitors at the Hope Lodge facility, or that exhibits willful disregard for Hope Lodge rules

        Bringing pets into the Hope Lodge facility  

 These acts are grounds for immediate expulsion:

 •        Felonious acts (including stealing, illegal drug possession, and purchasing/selling of prescription medications or illegal drugs). Staff must contact the proper authorities.

        Abusive, threatening language or behavior in any area

        Drinking or possession of alcohol on facility grounds

        Possessing firearms on facility grounds

        Intentional misrepresentation of facts on referral form

        Smoking or use of any tobacco products on Hope Lodge property

        Any other activity that the Hope Lodge director determines, at their sole discretion, to be disruptive with potential of causing harm or endangering the safety of guests, staff, volunteers, or other visitors at the Hope Lodge facility, or that exhibits willful disregard for Hope Lodge rules

Visitors

Visitors are welcome between 8:00 am and 8:00 pm. under the following conditions:

IN ORDER TO FOSTER A SAFE ENVIRONMENT:

  • All visitors must check in with Hope Lodge Staff.
  • All visitors must sign in and out on the 'Visitor Log' located at the Reception Desk.
  • Children under the age of 18 must be accompanied by an adult at all times.
  • Visitors must comply with House Rules and all policies and procedures required of Hope Lodge guests (including no use of tobacco or alcohol on the premises).

 

IN ODER TO ENSURE A HEALTHY ENVIRONMENT:

  • All visitors must be free of any communicable or infectious disease, and must not be displaying any of the following symptoms: upper respiratory infection, runny nose / fever or sneezing due to colds, viral rashes / skin rashes, open or draining wounds, active tuberculosis, active influenza, active measles, active rubella, active mumps, active chicken pox, typhoid or wet shingles. If the guest is a VRE/MRSA carrier, they must advise staff and abide by applicable guidelines and procedures.

 

IN ODER TO ENSURE A QUIET ENVIRONMENT:

  • Visitors are allowed only in the commons areas of the Ground Floor and Lower Level. Visitors are not allowed in the guest rooms or on the guest room floors.

Programs & Services

The guests of the Hope Lodge have access to a wide variety of cancer programs and services that provide information, resources, and support to ease the cancer journey. Those services include:

  • Cancer Resource Library
  • American Cancer Society - Patient Service Center
  • Breast Cancer Support Group
  • Women Living with Hope
  • Caregivers Support Group
  • Look Good, Feel Better - for female cancer patients only
  • Potluck Dinners
  • Musical Groups and Social Events

Frequently Asked Questions

  1. Are there bathrooms in the rooms?
    Yes, all our guest rooms have private bathrooms with shower/tub facilities. Some of our bathroom showers are handicap accessible. If you need this, please let us know.
  2. Do we bring our own sheets and towels?
    No, we provide all the linens and towels for your stay. However we do not do daily maid service, so if you are staying for a length of time and need your linens or towels refreshed, you may launder them in our laundry room.
  3. Do you have wireless internet service?
    Yes, we are wireless throughout the Lodge. We do have computers and a printer available for guest use and they are internet accessible.
  4. Can I bring my pet?
    We are sorry, but we cannot accommodate pets. However, there is a Pet Motel in Marshfield and many guests feel they do a great job in caring for their beloved pets. They are close enough to visit each day.
  5. Can I have two rooms, one for my extended family?
    Due to the high occupancy levels of Hope Lodge, we cannot allow guests more than one room. Our rooms accommodate two persons comfortably.
  6. Are there televisions in the rooms?
    Yes, TVs with VCRs and separate DVD players are in each guest room. Our guest rooms have limited cable channels, however our Main and Lower Levels have large screen TVs with expanded cable channels. Guests are also welcome to check out our assortment of Videos and DVDs in our library.
  7. Are meals provided?
    Hope Lodge does not provide food; therefore, you are responsible for your own meals. However, you may find that our community refrigerator, freezer and cupboards are usually well stocked with food donated by other guests, volunteers or community groups. A couple nights a week, community groups prepare and serve meals to our guests.
  8. Are there kitchen facilities?
    Yes, as we do not allow food or drink in the guest rooms, we have four full kitchens that are equipped with dishes, utensils, and just about every cooking gadget you could use. Guests are assigned refrigerator and freezer space and a locked cupboard for their food items.

Residency at a Hope Lodge facility is a courtesy extended at the sole discretion of American Cancer Society. All individuals who meet the Hope Lodge eligibility requirements will be welcomed regardless of race, creed, citizenship, physical disability, gender, color, ethnic heritage, veteran status, economic status, or sexual orientation. For admissions information, please select a Hope Lodge location.